Waterville Maine Help Desk Implementation Consultants

Zammad for Helpdesk

We offer consulting services for the deployment and customization of many clouds and open-source Support systems.

Learn how an open source helpdesk solution provided by Pegas can increase your support productivity, eliminate missing tickets, and get your support staff on the same page.

Zammad is a tool for businesses to enhance and improve their relationships with their customers.  Zammad understands the need for friendly consumer-provider relationship and helps to ensure just that. The Zammad platform is designed to provide businesses with the necessary tools to build a stronger relationship with their clients. It enables them to respond faster to their questions and interact with them almost instantly. Building goodwill with personalized and quick answers will satisfy customers and improve their retention. With Zammad, businesses can manage and organize their resources more efficiently and take a more client-oriented approach to entertain their target audience.


How a Zammad Helpdesk can help your Business.

Phone System Integrations

A beneficial feature provided by Zammad is integrated telephone system into the Zammad API. It allows sorting clients then displaying their phone numbers along with outgoing calls which can be initialized by a single click.

Auto Save

The autosave feature enables businesses to work free from worries. It eliminates the need to save before closing an support ticket

Customer Oriented

Since Zammad is highly customer oriented, it takes the need for a timely response into consideration. With the use of Zammad, organizations can respond quickly to the queries of their consumers through chats based on emails.

VIP Customers

There is also a VIP feature added into the mix. Making it easier to identify and keep track of what is truly important!

Chat History

Easy data history, means that Zammad is auditable. It enables reconstruction of a tickets history at any time who changed, which attribute to which value. Along with providing means for organizations to adhere to their agreements

Always Up To Date

Zammad lets businesses stay constantly updated. With the ability to immediately change, objects are reported immediately in the application.

Get Started with a Helpdesk System Today

So Your Ready To Work Together?

207 - 835 - 4053
We know Helpdesk. Our experts have been providing technical support for years, in a range of fields. Spreadsheets, tickets, emails, things can get out of control fast. Let our technicians get you a support solution that is flexible and delivers the integration you need to keep doing business. Zammad Helpdesk Solution lets your support team do what they are meant to do, support your customers.

Why You Should Choose Pegas For Your IT Needs


We offer customizable software solutions formed to meet your business requirements and we often do this without needing to write code.


We offer many methods of training. Whether in a classroom setting or online, we cover it all providing our clients with the knowledge to run their systems for maximum business success.


As an open source software solutions provider we don’t sell licenses. We solve our clients problems and believe in strong customer service.


Do you have any questions regarding your solution or need support for business software? We offer many service levels to solve your problems quickly and within your budget.


We stand behind our solutions and in the event that something doesn't work, our team will won’t stop until your system is back at full capacity.

Open source Software

We develop open source solutions that have been designed to solve your businesses needs in an innovative and cost effective way. Saving your business money and time.

Why You Should Choose Zammad


Zammad offers an unmatched level of customization to fit the business requirements. A business is able to employ a developer to create custom features or integration at a fraction of the cost of developing an entire solution.

Easy to Use

Modern helpdesk software is a competitive market, and competition generally drives innovation. This innovation has certainly increased usability and integration across the industry.

Why Open Source

Open source helpdesk software can save your business thousands of dollars a month in licensing costs. Open Source solutions save you money to start and the future.

Have More Questions?

Email Us

support@pegas.io and we will get right back to you!

Call Us

(207) 835-4053
9am - 9pm (Mon-Fri)

Live Chat

Speak To someone directly and get your question answered.

View Our Other Brands and Websites


Technology Solutions


Content Hub

Want to do some if it yourself? We have hundreds of follow along videos. 


Chat Inbox (Coming Soon)

We have built a platform that allows you to you have one live chat inbox.


Social (Coming Soon)

We provide our clients with a free social media manager so you don’t have to pay extra.