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Open Source CRM Consulting and Development. Learn how we can simplify your business technology.

Accelerate your business growth with our digital transformation, sales, and digital marketing services.

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Learn how an open source helpdesk solution provided by Pegas can increase your support productivity, eliminate missing tickets, and get your support staff on the same page.

Zammad is a tool for businesses to enhance and improve their relationships with their customers.  Zammad understands the need for friendly consumer-provider relationship and helps to ensure just that. The Zammad platform is designed to provide businesses with the necessary tools to build a stronger relationship with their clients. It enables them to respond faster to their questions and interact with them almost instantly. Building goodwill with personalized and quick answers will satisfy customers and improve their retention. With Zammad, businesses can manage and organize their resources more efficiently and take a more client-oriented approach to entertain their target audience.

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How a Zammad Helpdesk can help your Business.

Phone System Integrations

A beneficial feature provided by Zammad is integrated telephone system into the Zammad API. It allows sorting clients then displaying their phone numbers along with outgoing calls which can be initialized by a single click.

Auto Save

The autosave feature enables businesses to work free from worries. It eliminates the need to save before closing an support ticket

Customer Oriented

Since Zammad is highly customer oriented, it takes the need for a timely response into consideration. With the use of Zammad, organizations can respond quickly to the queries of their consumers through chats based on emails.

VIP Customers

There is also a VIP feature added into the mix. Making it easier to identify and keep track of what is truly important!

Chat History

Easy data history, means that Zammad is auditable. It enables reconstruction of a tickets history at any time who changed, which attribute to which value. Along with providing means for organizations to adhere to their agreements

Always Up To Date

Zammad lets businesses stay constantly updated. With the ability to immediately change, objects are reported immediately in the application.

Why You Should Choose Zammad

Flexible

Zammad offers an unmatched level of customization to fit the business requirements. A business is able to employ a developer to create custom features or integration at a fraction of the cost of developing an entire solution.

Easy to Use

Modern helpdesk software is a competitive market, and competition generally drives innovation. This innovation has certainly increased usability and integration across the industry.
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Why Open Source

Open source helpdesk software can save your business thousands of dollars a month in licensing costs. Open Source solutions save you money to start and the future.
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