From a single application, manage conversations, develop a
relationship, and truly connect your customers.
Connect your marketing channels and quickly receive messages from your consumers via social, web, email, live chat, and more by using our live chat soliton.
Engage your customers, respond to their inquiries, and collect feedback
Chatwoot Chat or your CRM can be used to store structured notes and chat transcripts.
Utilize customer feedback to improve your products and services
Gather any necessary information for a productive conversation
Send an automated suggestion or special offer at the optimal time
Not available to chat? Allow clients to leave a message and then contact them by email
While conversing, update customer records and track visits and pageviews.
Maintain a searchable database of each conversation.
Daily, weekly, or monthly data summaries delivered directly to your inbox
Communicate with both your customers and your staff from a single dashboard.
Make it easy for your customers to communicate with you by connecting your communication channels such as your email, Facebook page, Twitter account, and more.
Make use of private notes to connect with your team members. @mentions are a great way to quickly and easily share feedback and knowledge with your team.
Utilize slash commands in your reply box to quickly access saved responses and deliver immediate answers to frequently asked questions.
Engage your customers across all of their communication channels from a single dashboard.
Connect your Twitter account to Chatwoot and manage your tweets and DMs from the dashboard without having to leave the app.
To see all of your Messenger interactions by connecting your Facebook page to chatwoot
For a custom use case, use an API channel. Our APIs allow third-party solutions to be integrated with Chatwoot live chat.
When your consumers visit your website and see the Chatwoot chat widget, they know they can expect a live chat response from a kind, genuine human. This results in their peace of mind – and increased revenue for you.
Communicate with both your customers and your staff from a single dashboard.
Chatwoot live chat widgets can be tailored to your brand, language, and more. Provide your customer service team with varying levels of access to the multiple inboxes for your brand.
Rasa and DialogFlow-based chatbots can be easily deployed using Chatwoot, which simplifies the process. Use reliable platforms without sacrificing customer satisfaction.
Customer service cannot be improved by using bots alone, and agents alone cannot handle the volume of requests. Using Chatwoot, it is easier to transfer discussions when necessary.
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