10 Critical Questions that you must ask you IT Provider


Handing over your IT related business to a third party can often be an intimidating task. You are basically giving up control of all the communication and data systems to another company. Even if we look at it from the personal point of view instead of a company’s perspective, the selection of an IT service provider must be done after careful research and scrutiny. We have compiled a list of 10 most critical questions that you must ask your IT provider to ensure that you get the best service.

1. Is Providing IT Management Services Your Core Business?

This is one of the most basic questions and will reveal the company’s true nature. This will ensure that you don’t get hooked up with a newly born company with minimum or no experience at all. You can also ask the company to give you client references and feedback that will also give you an idea about the credibility of the company.

2. What Team Will Be Appointed To Me And What Is Their Experience?

Knowing the team that will guide you and helps you get the setup on board is a crucial step. You must know the details and experience of all the members of the team that is assigned to you. Some companies introduce you to the best team and then give you a team with minimum experience or low grading this question will make sure that that doesn’t happen.

3. What Is The Number Of Technical Staff In Your Company?

Some companies focus more on the marketing of their brand than the actual performance and customer satisfaction. A good way of avoiding such companies is asking this critical question. A Higher number of technical staff ensures that each client is getting the proper support.

4. Do You Have An In-House Help Desk?

Some companies outsource their help desk and customer support to third parties which are not a very efficient method. Companies with in-house help desks ensure better customer support and technical assistance.

5. How Often Do You Perform Manual Checks On Client’s IT Setup?

Some IT companies rely too much on automated systems which are sometimes unable to detect bugs and issues in the client’s setup. Manual checks must be performed at regular intervals to avoid any disruption in the system so this is also an important question.

6. Do You Have A Model For High Availability?

In the fast and ever emerging market no company can afford data loss or data center downtime. According to different surveys, companies that experienced a data loss for more than 10 days were destroyed and had to file for bankruptcy. So, it is important that you know if your IT service provider has a backup system to keep things running in case of an emergency.

7. What Type Of Automated Monitoring Do You Provide?

Automated monitoring is used by most of the well reputed IT support companies to ensure that the system keeps on running without any errors or disruptions. You must choose the company that gives you around the clock automated monitoring because in the case of any failure automated monitoring can help the IT experts in finding the cause of failure.

8. What Is Your Company’s Policy About Cloud Computing?

Almost all the high-end IT service providers give you the option of cloud computing and cloud data management. However, it is important to know whether the company has an inbuilt cloud infrastructure or do they outsource these services to companies like Amazon and Rackspace. There are a lot of security concerns if these services are outsourced so this is a must ask a question.

9. What Is The Level Of Access Granted To Your Employees To Customer’s Data?

The data of any company is its backbone. Any unwanted change or change in the data can be disastrous for the company and can cost it a lot. You must make sure to check the level of access granted to the employees of IT provider company if you want to avoid any such incidents.

10. Why Should We Choose Your Company To Handle Our IT Support?

Although this question seems a bit rude it allows the company to properly explain the services that they will be willing to provide your company and ultimately make the selection easier for you.

Why Choose Pegas

A lot is at stake when you are thinking of handing over the IT support your company to a third party and you need to make sure that you only get the best service provider. These will help you in shortlisting and selecting the best IT management service provider for your company. We would love to help your business become more productive and to solve all of your Information technology needs for your company. Give us a call at (207) 835-4053 to get started today.

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