What: This automated email will be sent to a customer who cancels their monthly subscription with you in order for you to determine what went wrong you can fix the issues company.
When: When a client cancels their subscription
Why: So you can improve your service
Who: Agency Owners
Step By Step Written Guide #
Overall Email Workflow (Cancelled Customer → Send Team Update To Close Account → Email To Customer With Form)
Step 1: The trigger is a canceled Wocommerce subscription inside of stripe
Step 2: Send Channel Message In Slack So Our Account Manager Will Close Out The Clients Account
- We like to alert the team so that we can close the client’s account and stop paying for subscription items associated with that client’s account.
- Important hints for this email: tell them your sorry it didn’t work out. Maybe it can in the future.
- Request that they complete a feedback form (we have our form on our WordPress customer portal)
If your profit margins are extremely high, offer them a discount on your service or a free month, etc.