We all have this tendency to stick with what works even when there are advancements in technology. This is the reason why some business owners choose the traditional phone systems which are still “ok” for daily tasks. What you don’t realize is you are losing a lot when you close your doors to new technologies like cloud-based phone systems which many businesses are switching to. Business communications are vital in today’s digital landscape and if you want your business to have a competitive advantage you should start looking at cloud phone systems and make the upgrade.
What is a Cloud Phone System?
You’d be surprised at how many of the people you deal with on a daily basis are already on the cloud. Customers, prospects, and suppliers are now using the latest in technology when it comes to business communication. The landline used to be king in the home and office space but they have seen a steady decline over the last decade. A cloud-based phone system or VoIP is a system that works by transmitting voice and data over the internet. The system can connect to smartphones, tablets, computers, and even the old landlines. As long as there is an internet connection you can connect devices. Imagine the flexibility this gives your business because you can work from anywhere at any time, you are no longer limited to sitting behind a desk with a computer and phone by your side.
The Pros of Using a Cloud Phone System
Flexibility and Added Features
A cloud phone system gives you more features than your old landline could ever give you. It makes work easier and more efficient with remote work capability. A cloud-based system can streamline your entire communication process, you can integrate it with the following:
- Web apps
- Sales tools
- CRM systems
- Helpdesk software
- eCommerce platforms
- Chat tools
- Quality assurance tools
If you still have a landline or old PBX system, you know that features are limited and integration with other systems is complex or even not possible at all. Cloud-based systems give you added flexibility and features that can be configured with just a few clicks. A good example would be to have your system ring on multiple devices simultaneously to reduce the number of missed calls you receive.
It’s 2021 and it makes no sense to see some companies investing in bulky and expensive endpoints which will soon be outdated. Landlines have limited features, are not mobile, and can’t be upgraded easily. If you give your team a dedicated app that they can install on their phone or computer, you save on buying redundant hardware. You also save on buying new equipment when an update becomes available, all you need is a software update that you can download and install. For businesses who make plenty of international calls, you’ll save on long-distance charges since most cloud packages come with this feature with no extra charge. Imagine every minute of calls you make is technically free as long as it is within your existing bandwidth. Having unlimited calls to over 100 destinations worldwide is a good deal which you can only get through internet calls. More savings can be made when you deal with a single provider for all your business communication needs. You don’t need to deal with different providers for mobile, SMS, landline, and fax, which saves you on administrative and resourcing costs. Your employees can now focus on more productive things than handling multiple suppliers for business communications.
Better Customer Experience
We have all experienced PBX systems that make customers deal with lengthy recordings, listen for instructions and navigate a cumbersome company directory. The system is time-consuming and not customer-friendly. A cloud system can be configured to lead an inbound caller to quickly reach the right person.
Are You Ready to Make the Switch?
The global health crisis brought about by COVID-19 has left businesses facing a new normal and there’s still no clear end in sight. Less travel, lockdowns, social distancing, and quarantine show that it’s not business as usual. With plenty of businesses now working remotely, now is the right time to switch to the cloud. If you still depend on copper cables fixed into the walls of your office for business communication, you will find it hard to respond to the current situation. If you need to collaborate with teammates from your home or deal with customers in another country who are unable to travel, you need a cloud-based system in place to handle your needs. Don’t let the pandemic shut down your business communications, talk with one of our cloud phone system experts and learn more about our affordable packages for your business.
Talk or send a message to our Pegas Technology SolutionsConsultants today.